Burger Bar & Bistro (SONO) – Train Goes off the Rails

DSC_0006Burger Bar & Bistro is located across the alley from the SONO theater multiplex on North Main Street. Parking is very convenient behind the theatre and BBB offers bar service, a dining room, plus outdoor seating. On one of the first colder days of the year I went for a burger, since others have told me they were excellent.

DSC_0001Each weekday from 11-4 BBB offers “$9 Lunchbox combos” each available in 10 minutes. Choices include a ¼-pound cheeseburger; a chili dog; a meatloaf sandwich; a tuna salad sandwich; a ¼-rack of ribs; a veggie wrap or 3 scrambled eggs, each served with fries and a choice of a soda or a PBR. Given my experience, this 10-minute guarantee is a must option.

DSC_0003I ordered my traditional bacon cheeseburger, medium-rare and a side of fries. I sat on one of the high top tables in the bar with my back to the window and I would recommend bringing a sweater or jacket as the windows are not the most efficient and it was quite cold.

DSC_0007After a 20-minute wait my burger finally arrived. In addition to the burger and fries the plate included a mound of chipotle chips and a pickle wedge. I cut the burger in half and understood why the wait was so long…it was cooked beyond well-done and must have been on the griddle for the entire 20 minutes. I called the hostess over, showed her the burger and told her I did not have another 20 minutes to wait. She said she would take care of it.

A few minutes later the server approached the table and told me that he thought I ordered it medium-well. I also told him I did not have 20 minutes to wait for another burger. Ten minutes passed…nothing. The bartender approached and told me “it is almost ready.” I told him that if was not at the table in 2 minutes I would have to leave. Five minutes later, I started to put on my coat and the hostess saw me and mouthed, “it is almost ready.” I could not wait any longer. As I was approaching the front door to exit the bartender raced out of the kitchen with a brown bag and handed me a bag that contained a Styrofoam clam-shell. His parting words after handing me the bag, “We are not charging you for this.” I reached into the bag and opened the Styrofoam container…it contained a cheeseburger, no bacon, no fries…no thanks.

Things happen and when they occur you try to correct them and be honest with the customer. By continually telling me it was almost done, it gave false expectations, and in the end, the bartender’s dismissive attitude was the last straw. Burger Bar and Bistro is now on my Do Not Return list…there are too many options in the area to return.

58 N Main St. Norwalk, CT 06854

Burger Bar & Bistro on Urbanspoon

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