Who am I to take shots at the restaurant of a world renown chef who has earned 17 Michelin stars?

I am almost embarrassed by writing a review of a restaurant that represents the TV personality who has entertained me for years, but when that restaurant totally performs multiple nose-plants and tarnishes the renown chef’s name and reputation, someone needs to throw the BS flag.

I have watched so many different series by Chef Ramsay, and my visit to Ramsay Burger in Las Vegas was more watching the first 10 minutes of Kitchen Nightmare then his offering a Head Chef position to an up-and-coming super-talent. It was a complete and utter disaster, there is no way that Chef Ramsay would like my experience.

From start to finish, there was barely a single touchpoint where Ramsay should be proud.

After I was seated, I was handed a menu with no prices. When I asked the server, she blamed the printer, but they were expecting the new menus the “end of the week,” yet it was a Thursday evening. I later found out that the server was supposed to tell the customer about a QR code to take you to the on-line menu, but mine did not know this. I was eventually told by the manager, clicked to the website and even the website did not have the prices (hard to blame the printer on this).

So much for the customer to menu interface.

I ordered the Backyard Burger, which is served with American cheese, butter lettuce, tomatoes, pickles, and red onion. I ordered mine medium-rare without the onion. I also asked if I could have 50-50 fries and onion rings. After I was told a resounding “No,” I asked for the fries and then asked for a separate order of onion rings. Again, there was a resounding “no” from the server. Time for a manger visit, who apologized for the menus and told me he would make the French fries and onion rings happen.

When the burger arrived, it was overcooked, the fries were a measly portion, and the onion rings were cold and hard. (As an aside they did place the raw red onion on the burger). I asked for a re-fire. The server removed the rings and burger but left the fries. About 10 minutes later they brought a new order of rings, but no burger. The rings were piping hot but not very good, way too much breading. I ate one and decided these were not worth the effort.

The burger finally arrived, and I cut in half, again way overcooked but I was not asking for #3, so I took a deep breath and took a bite. The burger was absolutely tasteless, no seasoning and while the menu says they are cooked over wood to add flavor, mine had none. The tomatoes were oldish. I asked for fresh fries so I could have what I ordered in a single seating. I ate half the burger, a few fries and called it a night.

As I waited for the check, I can almost hear Chef Ramsay yell “shut it down.” Two tries at a simple burger, fries and onions rings, and each was poorly executed.

My review:

• no prices on the menu, they tell you to go to the website for the prices and none there as well
• two burgers, neither cooked close to requested doneness,
• the burgers were completely tasteless patties
• the tomatoes were aged,
• they served the raw onion on the burger when it was ordered without the onion
• the onion rings were first served cold and hard and, when hot, they were not very good.
• the manager tried hard with a re-fire; the second round was just as bad, he was at the mercy of a completely unfocused kitchen.

I give (out of 10):

• Burger – 1
• Fries – 2
• Onion rings – 1
• Service – A nice try
• Manager – at the mercy of a poorly executing kitchen
• Kitchen – send them back to cooking school